Last Updated: January 2024

Thank you for visiting Iron Smoke Distillery. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Disclaimer outlines our practices regarding the collection, use, and disclosure of your information when you use our website.

Please note that prices for products may vary between online and in-store purchases. Online prices are subject to change without notice, and in-store prices may differ due to factors such as location-specific promotions, regional costs, and other considerations. We strive to provide accurate and up-to-date pricing information, but discrepancies may occur. The prices displayed on our website are indicative and may not reflect the current in-store prices. We recommend checking with the specific store location for the most accurate and current pricing information. Thank you for your understanding.

Information We Collect:

Personal Information: We may collect personal information that you voluntarily provide to us, such as your name, email address, and any other information you choose to share.

Automatically Collected Information: We may also collect information automatically, such as your IP address, browser type, and device characteristics, to enhance your experience on our website.

How We Use Your Information:

To Provide Services: We may use your information to deliver the services you have requested and to respond to your inquiries.

Improvement of Services: Your feedback and information help us improve our services and enhance your experience on our website.

Information Sharing:

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent. However, we may share your information with trusted third parties who assist us in operating our website or providing services to you.

Cookies:

We use cookies to enhance your experience on our website. You can choose to disable cookies through your browser settings, but please note that this may affect the functionality of our website.
Security:

We take reasonable measures to protect the security of your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

Changes to Privacy Disclaimer:

We reserve the right to update this Privacy Disclaimer periodically. Any changes will be effective immediately upon posting the updated version on our website.

Contact Us:

If you have any questions or concerns about our Privacy Disclaimer, please contact us at Contact Us page.

By using our website, you consent to the terms outlined in this Privacy Disclaimer.

Shipping

No, due to legalities, we only can ship within the United States. We can ship to 41 states, EXCEPT for: Alabama, Alaska, Arkansas, Hawaii, Delaware, Kentucky, Mississippi, Rhode Island, and Utah.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. We only offer standard $10 delivery in order to keep you costs as low as possible

Iron Smoke Distillery partners with one of our top retail accounts in Florida to ship packages nationwide. Due to high volume of orders, it allows Iron Smoke to focus on making whiskey!

With alcohol, we HAVE to make sure you're 21 or older. While we ask you if you're 21 when you visit our site, that isn't a form of ID. FedEx will ID you upon arrival of your package!

You need to be 21 years or older to purchase alcohol. At a PO BOX, you can't sign for your package! Home addresses only. If you've put a PO BOX in your order and it hasn't shipped, please reach out to us ASAP to get it corrected via our contact page.

FedEx attempts to deliver your package 3 times before it returns it to us. If you're noticing that FedEx has sent your product back to Florida, please reach out to us ASAP.

Order Tracking

Please check your email around the time you ordered, you should have gotten an email! If you can't find it, you can contact us through our contact page! We will be happy to assist you.

Please check your spam folder! Sometimes, your email client puts them in there by default. If you're struggling to find it still, please reach out to us at support@ironsmokedistillery.com.

Product Returns

It's illegal for consumers to ship alcohol without a proper license. As such, we cannot take returns at this time.

Ordering Merchandise

Since Iron Smoke Distillery uses a fulfilment partner for alcohol, our merchandise is not on site with them. We sell merch through our online store, located at merch.ironsmokedistillery.com, which can be ordered separately, direct from our distillery.

Visit merch.ironsmokedistillery.com to order Iron Smoke Distillery swag! The order will be separate from any alcohol order due to it shipping from separate locations.

eGiftCards

Your eGift Card is electronic only, you will not receive a physical card. Rather a code will be sent to the provided email address.

Since Iron Smoke Distillery uses a fulfilment partner for alcohol, our merchandise is not on site with them. We sell merch through our online store, located at merch.ironsmokedistillery.com, which can be ordered separately, direct from our distillery through a different payment processing system.

When you check out use the code from your confirmation email in the Discount Code or Gift Card field to apply towards your cart total.